Ashburnham 2023

Before confirming this booking, please check that you have:

• checked all of the details on your booking form
• added all of the guests in your family/party - there is 1 guest in your booking
• let us know of any dietary, access and additional requirements

ASHBURNHAM 2023 THE SMALL PRINT

We are not a professional organisation – just a bunch of friends trying to organise a fantastic week together! But here are some important pieces of information to help us answer questions and deal with uncertainties.

Contents

1. Organising Team

2. How to book

3. How to pay

4. Financial arrangements

5. Changes and cancellations

6. Insurance

7. Changes and cancellation by us

8. Our Liability to you

9. Complaints and problems

10. Data Protection

1. Organising Team

David & Alison Flowers

Ella Harbord

Liz Hawksworth

Mark & Rachel Riches

Helen Hicks

John & Sue Wilson

Jack & Jess Wilson

2. How to book

Please try our new website www.ashburnhamtogether.org

If that doesn’t work please send an email to bookings@ashburnhamtogether.org

Once we have received your booking and deposit we will send you an email confirming the details. Please let us know straightaway if anything is amiss.

Please don’t make bookings directly with Ashburnham Place.

3. How to pay

Please pay a deposit of £50 with your booking. Of course you can pay in full immediately if you prefer. 

You can set up a standing order to pay the balance in instalments up to and including 1st July 2023

Please pay in full by 1st July 2023.

Payments can be made to the Ashburnham Bank account:

Sort Code: 40-46-28

Account No: 21437674

4. Financial arrangements

The 2023 Ashburnham Holiday bank account is overseen by the organising team. Liz Hawksworth and Rachel Riches are signatories. David Flowers examines the accounts. We aim to make a small surplus in order to carry over funds to help cover the costs in planning for future holidays. Speakers and some volunteers receive a subsidy or small honorarium. If you would like to know how much please do ask. It is not a secret.

We are not a licensed deposit taker so normal insurance and bank protections may not apply.

5. Changes and cancellations

If you need to change the booking we’ll do our best to accommodate you but it may mean an extra charge.

If you cancel before April 30th 2023 we will refund your money. 

If you cancel after April 30th 2023 we can’t guarantee a refund unless we are able to allocate your place to someone else.

Cancellations must be done by email at bookings@ashburnhamtogether.org

Please don't contact Ashburnham Place directly.

6. Insurance

We recommend that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

7. Changes and cancellation by us

We may have to make changes to and correct errors on our website descriptions and other details both before and after your booking is confirmed. 

In the unlikely event that we need to cancel the event we will endeavour to make full refunds but we cannot guarantee to do so - depending upon the cause of the cancellation or change (hence the need for insurance).

8. Our Liability to you

As a voluntary group we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage or expense. In addition, we will not be responsible should you not enjoy your stay or should you experience any problems relating to an omission on your part of providing adequate information on the booking form to allow us to try ensure that we can make an appropriate booking for you. 

Ashburnham Place has its own set of rules and guidelines to which we expect everyone to adhere. For example they do not allow pets or drugs on the premises.

9. Complaints and problems

Please contact one of the organising team if you have any questions, problems or complaints about the booking process and the content of the programme. If your complaint is to do with Ashburnham Place, the grounds, staff, catering, or guests from other parties please contact their reception team. If it is to do with the behaviour of any of our own delegates then please try and resolve the problem with the people involved before coming to the organising team.

10. Data Protection 

We will keep your data on file until the end of the 2023 Ashburnham holiday in order to complete the booking and communicate with you. 

Thereafter, unless you advise to the contrary, we will delete your details, except for email, address and telephone number (in order to alert you to future Ashburnham weeks). If we have no further contact with you in the future we will remove your details entirely after 4 years. You can ask us to remove your details at any time.