The Small Print

ASHBURNHAM 2019 THE SMALL PRINT

 We are not a professional organisation – just a bunch of friends trying to organise a fantastic holiday together! But here are some important pieces of information to help us answer questions and deal with uncertainties!

Contents

1.            Organising Team

2.            How to book

3.            How to pay

4.            Financial arrangements

5.            Changes and cancellations

6.            Insurance

7.            Changes and cancellation by us

8.            Our Liability to you

9.            Complaints and problems

10.       Data Protection

 

1.     Organising Team ·   

D*To be updated*

David & Alison Flowers, hosts

·         Liz Hawksworth, organiser

·         Mark & Rachel Riches, camping

·         John & Sue Wilson, programme

·         Jack & Jess Wilson, programme

·         Carrie Kingston, children

2.     How to book

Please try our new website www.ashburnhamholiday.org.uk

If that doesn’t work please send an email to bookings@ashburnhamholiday.org.uk

If that doesn’t work please call Liz Hawksworth on 07881 717797.

Once we have received your booking and deposit we will send you an email confirming the details. Please let us know straightaway if anything is amiss.

Please don’t make bookings directly with Ashburnham House.

3.     How to pay

·         Please pay a deposit of £50 with your booking.  Of course you can pay in full immediately if you prefer.

·         You can set up a standing order to pay the balance in installments up to and including July 2019.

·         Please pay in full by 30 June 2019.

Payments can be made to the Ashburnham Bank account:
Sort Code: 40-46-28
Account No: 21437674

4.     Financial arrangements

*To be updated* The 2019 Ashburnham Holiday bank account is overseen by the organising team. Liz Hawksworth, Mark Riches and Neil Kingston are signatories. David Flowers examines the accounts. We aim to make a small surplus in order to carry over funds to help cover the costs in planning for future holidays. Speakers and some volunteers receive a subsidy or small honorarium. If you would like to know how much please do ask. It is not a secret.

We are not a licensed deposit taker so normal insurance and bank protections may not apply.

5.     Changes and cancellations

If you need to change the booking we’ll do our best to accommodate you but it may mean an extra charge.

·         If you cancel after April 30 we will try and refund all your money so long as someone else books in your place. Otherwise we aim to refund 50%.

·         If you cancel after June 30 it is unlikely we’ll be able to use your allocated space so we can’t guarantee any refund.

·         If you cancel after July 31 we definitely won’t be able to give you any money back.

If you wish to cancel, this must be done by email at the address above.

Cancellations can not be made directly with Ashburnham House.

6.     Insurance

We strongly recommend that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

7.     Changes and cancellation by us

We may have to make changes to and correct errors on our website descriptions and other details both before and after your booking is confirmed.

It is extremely unlikely that we will have to make any cancellations (it’s never happened in 40 years) but should we need to we will endeavour to refund as much of your money as we can but we cannot guarantee to do so - depending upon the cause of the cancellation or change (hence the need for insurance).

8.     Our Liability to you

As a voluntary group we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage or expense. In addition, we will not be responsible should you not enjoy your stay or should you experience any problems relating to an omission on your part of providing adequate information on the booking form to allow us to try ensure that we can make an appropriate booking for you.

Ashburnham House has its own set of rules and guidelines to which we expect everyone to adhere. For example they do not allow pets, alcohol or drugs.

9.     Complaints and problems

Please contact one of the organising team if you have any questions, problems or complaints about the booking process and the content of the programme. If your complaint is to do with Ashburnham House, the Grounds, staff, catering, or other guests please contact their reception team. If it is to do with the behaviour of any of our own delegates then please try and resolve the problem with the people involved before coming to the organising team.

10.            Data Protection

We will keep your data on file until the end of the 2019 Ashburnham holiday in order to complete the booking and communicate with you.

Thereafter, unless you advise to the contrary, we will delete your details, except for email, address and telephone number (in order to alert you to future Ashburnham Holidays). If we have no further contact with you in the future we will remove your details entirely after 4 years. You can ask us to remove your details at any time.